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If you have any issues with the item after receipt we will gladly accept
any returns within 30 days of date of possession. If, at any time within
the first 24 hours after the order is completed, you change your mind
you may cancel the order. Contact us IMMEDIATELY if you have any
concerns or issues.
Return Policy:
Our 30-day return policy gives you plenty of time to consider your purchase. That's why you can be sure you made the right decision.
If for any reason you are not satisfied, you can return any item without custom engraving in its original condition within 30 days of the date of the shipment, or date of possession if taken in person, for a refund or an exchange. It's that simple.
Return Process:
Once we receive your returned item and it is accepted, your refund or new item will be processed in just a few days. Upon receiving your return, the item will be reviewed by our Quality Assurance department. Please note that items showing signs of wear or those that have been engraved, altered, resized (by a jeweler other than Payson & Co.), or damaged in any way cannot be accepted for return. Returns with no PaysonJewelry return code, and packages that are improperly packaged or uninsured will be refused receipt.
How To Prepare a Return:
To return a jewelry item to Payson & Co., follow our three step process:
- Your Return Authorization Code. Call 212-479-7942 and you will be given a Return Authorization Code. Write this code on the return slip included with your original invoice. Include the return slip in your return package. Use the return address listed on the slip.
- Package Your Return. Include all original packaging and collateral material. If your item was delivered with a diamond certificate or appraisal and that certificate is not returned, you may be liable for the $250 replacement cost. For security reasons, do not write 'PaysonJewelry' or 'jewelry' anywhere on the outside of the box.
- Insure Your Package. On your invoice, if the price of the item you're returning is listed as:
- Less than $500: You can ship it via any carrier. Be sure to ship your item fully insured, and request a return receipt for confirmation that your shipment has reached its destination.*
- More than $500: Ship your package via US Postal Service Registered Mail™, insured for the total value of the contents, and request a return receipt for confirmation that your shipment has reached PaysonJewelry.* (FedEx® and UPS® will not insure merchandise over $500.)
You must follow these instructions
exactly, failure to do so will prevent the processing of your return. If you have any
questions about our return procedure, please contact us at
This e-mail address is being protected from spam bots, you need JavaScript enabled to view it
or call 212-479-7942 and leave a message. Someone will return your call quickly.
* Payson& Co., LLC will not be responsible for loss or damage of return shipments.
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